Privacy

Below is a concise one-page privacy policy tailored for a WhatsApp account used for customer support. This is a general example and should be reviewed by a legal professional to ensure compliance with applicable laws.

Last Updated: March 02, 2025

At AI Accounting, we value your privacy and are committed to protecting your personal information when you interact with us through our WhatsApp customer support service. This Privacy Policy explains how we collect, use, store, and protect your data when you use our WhatsApp account for customer support purposes.

1. Information We Collect

When you contact us via WhatsApp, we may collect the following:

Contact Information: Your phone number, as provided through WhatsApp.
Messages and Content: Text, images, or other files you send to us during customer support interactions.
Metadata: Information such as the date and time of your messages, as provided by WhatsApp.
We do not access your WhatsApp profile details (e.g., status or profile photo) unless explicitly shared by you.
2. How We Use Your Information

We use your data solely to:

Provide customer support and respond to your inquiries or issues.
Improve our services by analyzing interactions (e.g., common questions or concerns).
Comply with legal obligations, if applicable.
Your information will not be used for marketing or shared with third parties unless required for support purposes (e.g., with a service provider, as outlined below).
3. Legal Basis for Processing

We process your data based on:

Consent: By messaging us, you agree to this Privacy Policy.
Legitimate Interest: To provide effective customer support and resolve your queries.
Legal Compliance: When required by law or to protect our rights.
4. Data Sharing and Third Parties

Your information is processed through WhatsApp, owned by Meta. WhatsApp’s own privacy practices apply to data transmitted via their platform (see WhatsApp’s Privacy Policy for details).
We may share your data with trusted service providers (e.g., CRM tools) who assist with customer support, under strict confidentiality agreements.
We do not sell or share your data with third parties for marketing purposes.
5. Data Storage and Security

Your data is stored securely on our systems or those of our service providers for as long as necessary to provide support or meet legal requirements.
We use reasonable technical and organizational measures (e.g., encryption, access controls) to protect your information from unauthorized access or loss.
6. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal data.
Restrict or object to its processing.
Withdraw consent (by stopping communication with us).
To exercise these rights, contact us at hello@aiaccounting.hk. Note that deleting data may limit our ability to assist you further.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our WhatsApp support after changes implies acceptance of the updated terms.